How to De-Escalate Angry, Upset People w/ Doug Noll (Ep 100)

Published by: janean strong on 09-20-2020

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Ignore the words, Listen to the emotions!
Whether it’s a child or an inmate serving a life sentence, these skills help calm volatile, difficult people in literally seconds. We are 98% emotional and only 2% rational. Yet we spend 98% of our time learning to be rational and less than 2% of our time learning to be emotionally competent.

What you think you know about how to listen may not be true. Cutting edge neuroscience has revealed the underlying processes of how we regulate our emotions.

How do you handle people who think differently than you?
What to do when they lose their temper. Or perhaps you lose your temper.

Children need to learn how to build an emotional database.
We are not born with emotions…. we learn them.
How to work with children from 2 -20.

Mastering and practicing these de-escalation skills will:

*Minimize arguments
*Increase understanding and empathy
*Transform important relationships
*Allow people to be heard in a profoundly deep way
*Create a new space for civility
*Provide a mechanism for talking about hard issues between people with radically different beliefs


Doug Noll speaks about and teaches people how to solve difficult, intractable, and highly emotional problems. He  was a business and commercial trial lawyer for 22 years before turning to leadership development, problem-solving, and peacemaking. He is a Senior Consultant with Mobius Executive Leadership and maintains a high level mediation and arbitration practice. Along with his colleague Laurel Kaufer, Doug created The Prison of Peace Project.

There are many tools on Doug’s website. Here are links to some of them.

Doug's website

De-Escalate The Book

Parent's Game Changer
Scroll to the bottom of the page for Doug's Limited time offer of $29.99

You Tube Option

Keywords: Doug Noll, De-Escalate, Anger, Neuroscience, temper, Prison of Peace Project

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